Privacy Policy

We collect information you provide directly, including:

• Contact information: name, phone number, and email address submitted through our contact or estimate forms.
• Vehicle information: make, model, year, and description of damage or service needed.
• Photos: vehicle images you upload when requesting an estimate.
• Communication records: messages sent via our contact form, SMS, WhatsApp, or phone calls.

We also collect information automatically when you visit our website:

• IP address, browser type, and device information.
• Pages visited, time spent, and referring URLs.
• Cookies and similar tracking technologies (see Section 5).

We use the information we collect to:

• Respond to your service inquiries and provide estimates.
• Schedule and perform vehicle repairs and services.
• Communicate with you about your vehicle and repair status.
• Process insurance claims on your behalf.
• Send appointment reminders and follow-up communications.
• Improve our website and service quality.
• Comply with legal obligations.

By providing your phone number and submitting a form on our website, you consent to receive SMS text messages from TSL EV Center regarding your service request, appointment scheduling, repair updates, and follow-up communications.

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at (954) 741-7701.

We do not sell or share your phone number with third parties for marketing purposes.

We do not sell your personal information. We may share information with:

• Insurance companies: when processing your claim with your authorization.
• Parts suppliers and vendors: only as necessary to complete your repair.
• Service providers: including email delivery, SMS platforms, and website analytics tools that assist us in operating our business.
• Legal authorities: when required by law or to protect our rights.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We may use:

• Google Analytics: to understand how visitors interact with our website. Data collected is anonymized and aggregated.
• Meta Pixel (Facebook): to measure the effectiveness of our advertising and to serve relevant ads.
• Session cookies: to maintain your browsing session.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information (we do not sell personal information).
• The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us using the information in Section 14.

Our website may contain links to third-party websites, including Google Maps, insurance carrier portals, and social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

All photos, images, logos, and content on this website are the property of TSL EV Center or are used with permission. You may not reproduce, distribute, or use our content without prior written consent.

Photos of vehicles repaired at our facility may be used for marketing, social media, and website content to showcase our work. Vehicle identifying information (license plates, VINs) will be obscured or removed. If you do not wish for photos of your vehicle to be used, please notify us in writing at the time of service.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

TSL EV Center is not liable for any damages arising from your use of this website or reliance on information provided herein. Our liability is limited to the maximum extent permitted by applicable law.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

For questions, requests, or concerns regarding this Privacy Policy, contact us: